Terms of Service

These terms apply to every use of Dropable and form the entire agreement between you and NinetoSix GmbH unless we have signed something else with you in writing.

Dropable is offered exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB): natural or legal persons acting in the exercise of their trade, business or profession. We do not contract with consumers.

Before your first purchase you confirm this status yourself. We record that confirmation together with the version of these terms it referred to. If you are not acting as an entrepreneur, you may not use the paid service.

Your own general terms do not apply, even where we perform without objecting to them.

Dropable is a hosted platform for sharing, reviewing and delivering media files between an agency and its clients. It provides workspaces, projects, file upload and delivery, review and comment workflows, share links, client access, and optional presentation under your own brand and domain.

We develop the service continuously. We may change, add or remove features as long as the change does not materially reduce the functionality of the plan you are paying for. Material reductions are governed by the section on changes to these terms.

We provide the platform. We do not review, curate or endorse the content you or your clients place on it.

Use of the service requires an account. A workspace belongs to the business that created it, not to the individual who signed up. The workspace owner may invite members and assign roles, and may transfer or remove access at any time.

You are responsible for everything done through your workspace, including by your members and by the clients you invite. Keep access credentials confidential and remove access when someone leaves your organisation.

We authenticate users by email link and by passkey. We may refuse or revoke access where authentication is being abused.

A new workspace starts on a 14-day trial. The trial requires no payment method and needs no cancellation: it simply ends.

The trial has its own limits, which are lower than any paid plan. It is intended for evaluation, not for production delivery.

When the trial ends without a purchase, the workspace becomes read-restricted. Your data is not deleted at that moment; the section on export and deletion at the end governs what happens to it.

We offer three purchasable plans: Starter, Growth and Scale. Each plan includes an allowance for stored data, active files, download delivery and video delivery. The current allowances are shown on the pricing page and in your workspace billing view.

Storage and active files are capacities: when you reach the limit, you cannot add more until you free space or upgrade.

Download delivery and video delivery are flows. Exceeding the included allowance does not block delivery; it is billed as overage under the section on usage-based charges.

Larger requirements are handled individually. Those arrangements are agreed separately and are not part of the published catalogue.

Plans are offered monthly or yearly. A monthly plan is charged once per month, a yearly plan once per year in advance. Where we quote a yearly plan as a monthly figure, that figure is the annual amount divided by twelve; the amount actually charged is the annual one and is named alongside it.

Prices are stated in euro. Depending on your location the payment provider may present and charge an equivalent amount in your local currency.

Payment is processed by Stripe. By purchasing you accept that we transmit the data necessary for payment to Stripe. Card details are handled by Stripe and are not stored by us.

Invoices are issued electronically and made available in your workspace.

All prices are net and exclude VAT. Statutory VAT is added at checkout where it applies. For business customers in another EU member state who provide a valid VAT identification number, the reverse-charge procedure applies and no VAT is charged.

Delivery beyond your plan's included allowance is billed by usage. Usage-based charges are invoiced monthly, whatever your plan interval, so an overage on a yearly plan appears on its own monthly invoice.

We measure usage from our own records of the delivery our systems performed. Your workspace billing view shows the current period's measured usage so you can see a charge forming before it is invoiced.

Where measurement and the underlying provider records disagree, we reconcile in your favour.

The agreement runs for the period you purchased and renews automatically for a further period of the same length unless cancelled.

You may cancel at any time from your workspace, without giving reasons. Cancellation takes effect at the end of the period you have already paid for. There is no partial refund for the remainder of a paid period, and there is no separate mid-term termination for yearly plans.

Cancellation is available to the workspace owner and to administrators.

The right of both parties to terminate for good cause remains unaffected.

You may move to a different plan from your workspace. An upgrade takes effect immediately so that the higher allowances are available at once. A downgrade takes effect at the start of the next billing period, because the current one has been paid for.

After a downgrade your stored data may exceed the new plan's allowance. In that case the workspace becomes write-restricted for new uploads until you are back within the allowance. We do not delete data because of a downgrade.

If a payment fails, we notify you and retry for a grace period during which the service continues unchanged.

If payment is still outstanding after the grace period, we restrict billable operations: uploads and delivery stop while existing content remains readable and downloadable by you.

If payment remains outstanding after that, we suspend the workspace. Suspension is not deletion; the section on export and deletion at the end governs deletion.

We may change prices with effect from the next renewal. We will notify you at least 30 days before the change takes effect.

If you do not accept the new price you may cancel before it takes effect. Continuing to use the service after that date constitutes acceptance.

We may amend these terms where necessary to reflect changes to the service, to our providers, or to the legal or regulatory framework, provided the amendment does not shift the balance of the agreement to your disadvantage.

We will notify you of a material amendment at least 30 days before it takes effect and will ask you to accept it. If you do not accept, you may cancel with effect from the date the amendment would take effect.

The version currently in force is stated at the top of this document. We record which version you accepted and when.

Our acceptable use policy at https://dropable.io/acceptable-use forms part of this agreement. It sets out what may not be stored, shared or done with the service, and how we respond to a violation.

The acceptable use policy is versioned with these terms. Accepting these terms means accepting it.

You retain all rights in the content you upload. We acquire no rights in it beyond what is necessary to operate the service for you: storing it, transcoding it, generating previews, and delivering it to the recipients you designate.

You warrant that you hold the rights necessary to upload the content and to have it delivered to your recipients, and that doing so infringes no third-party rights.

You are responsible for the clients and recipients you grant access to, including what they do with the material you share with them.

Where your content contains personal data, you are the controller and we act on your instructions as processor. The data processing agreement at https://dropable.io/dpa governs that relationship and forms part of this agreement.

You may present the service under your own brand and, on the applicable plans, under your own domain.

Where you do, you are the operator of the pages your clients see, and the statutory provider and privacy information on those pages must be yours. We provide the fields for it in your workspace settings; supplying accurate information is your responsibility.

We may be named on those pages as the technical service provider. You may not present the service in a way that suggests we are the operator or that obscures who is.

We operate the service with the care customary in the industry and aim for high availability, but we do not owe a specific uptime figure under these terms. A separate service level agreement may be concluded individually.

Availability may be limited by maintenance, by faults at our providers, and by events outside our control. We schedule planned maintenance outside usual business hours where possible and announce it in advance where it is expected to cause a noticeable interruption.

We operate the service using third-party infrastructure and service providers. The current list is published at https://dropable.io/subprocessors.

We may change providers. Where a change concerns the processing of personal data, the notice and objection procedure in the data processing agreement applies.

We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, and under the German Product Liability Act.

For slight negligence we are liable only where a material contractual obligation is breached, meaning an obligation whose fulfilment makes the proper performance of this agreement possible in the first place and on whose fulfilment you may regularly rely. In that case liability is limited to the foreseeable damage typical for this type of contract.

Any further liability is excluded.

We are not a backup service. You remain responsible for keeping your own copies of material you cannot afford to lose.

If a third party asserts a claim against us because of content you or your clients placed on the service, or because of the way you used it, you will indemnify us against that claim and against the reasonable costs of legal defence.

We will notify you of such a claim without undue delay and will not settle it without consulting you.

We may restrict or suspend a workspace where payment is outstanding under the section on failed payment, where the acceptable use policy is violated, where we are legally required to, or where continued operation threatens the security or integrity of the service.

We choose the mildest effective measure and, where circumstances allow, warn you first and give you the opportunity to remedy the situation. Where a violation is severe or repeated, we may terminate for good cause without notice.

You may export your content at any time during the agreement using the functions provided in the service.

After the agreement ends we keep your workspace content for 30 days so that you can still retrieve it. After that period we delete it. Deletion covers stored files, their generated derivatives and video assets, and is not reversible.

Records we are legally required to keep, in particular invoices and the evidence of the declarations described in the section on scope, are retained for the statutory period and are excluded from that deletion.

German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.

The exclusive place of jurisdiction for all disputes arising out of or in connection with this agreement is Nuremberg, Germany, provided you are a merchant, a legal person under public law, or a special fund under public law. Mandatory statutory places of jurisdiction remain unaffected.

You may not assign this agreement without our consent. We may assign it to a legal successor of the business operating the service; in that case we will inform you in advance and you may cancel with effect from the transfer if you do not wish to continue with the successor.

Should a provision of these terms be or become invalid, the validity of the remaining provisions is unaffected.

Amendments and supplements must be in text form. This also applies to any waiver of the text form requirement.

Provider

NinetoSix GmbH

Address

Willy-Brandt-Platz 4, 90402 Nürnberg, Germany

Legal contact

legal@dropable.io

Support

support@dropable.io